1. We will process all orders within 2-3 working days. Express Post orders before 11am are dispatched same day. Sale periods or site wide promotions may impact handling times. Please select Express Post if you want to guarantee quick dispatch.
2. Within Australia your delivery will be received within 1-7 days. In more remote, and regional, areas this can take longer. Please allow up to 10 working days to receive an order.
3. Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect.
4. We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.
5. Delivery, within Australia, is free over AU $75.00 and a flat rate of AU $12 below that threshold.
6. Missing or non delivered parcels need to be reported to us within 30 days within Australia.
$12 flat rate
$18 flat rate
Easy Returns & Exchanges
CHANGE OF MIND
We accept returns on all products provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to the address below and please include your original packing slip or a copy of your tax invoice. For change of mind we do not refund the delivery costs.
- All returns must be received within 28 days.
- We strongly advise to return your order with tracking as we can't be responsible for items that go missing before they reach us.
- We will process all returns within 7 days of receiving them.
- Also please note we don't refund delivery costs.
DAMAGED & INCORRECT ITEMS
If your item is damaged/faulty or you believe the product is incorrect somehow, please contact us asap and we will work with you to get you to address it. We do not refund for natural wear and tear or for damage caused post receipt.